1. Community - Today, your customers expect to be able to let you know easily and quickly what they think of your products and services. A product community provides the ideal vehicle to get your customers talking - to you and among themselves. On-line discussions, collaboration and product feedback take many forms. Building on the product management platform and the core ideas/feedback portal, is a host of social technologies that support community development. Quantum Whisper provides a range of tools to connect, engage, and exchange information with customers, partners and employees.
- Discussion forums - Foster member interaction via threaded discussions, giving users the option to review and respond
- Blogs- Empower members to self-publish articles, and allow others to post comments
- Polls - Pose key multiple choice questions and allow members to vote and view results
- Ratings & Reviews - Allow members to critic content, products or services
- Feedback - Capture innovative ideas and encourage members to vote, rank and comment
- User Profiles - Create personal profiles and search for other members who share common interests
- Presence Monitor - See who is logged in as well as new and total community members
- Member Directory - Search for and find people, and view their profiles and friend lists
Depending on your objectives, you can use "all of the above" or only the components that are relevant to you. Given that everything is included, if and when necessary, you can always expand your community initiative.
2. Feedback -In a world where customers can spread their feelings instantly to millions of people through blogs, social networks, and other media, the need for real-time customer feedback is an imperative. Not only is customer feedback a necessity, but receiving it immediately gives front line managers power to act quickly. Our feedback engine provides:
- Internal/External Feedback
- Automatic Duplicate Detection
- Configurable Categories, Types, Statuses etc.)
- Attachment Upload (e.g., a screen shot)
- Positive and Negative Votes
- Alerts and Notifications
- Advanced Search
- Moderation
- Workflow
- Tasks
- Analytics and Reporting
3. Product Management- Identifying and understanding customer and market problems is the key to delivering great products. To increase your success and maximize the value of your development effort, we facilitate every aspect of backlog development and requirements management.
- Capture market evidence (by persona, segment, etc.)
- Identify use scenarios and requirement/user story development
- Link feedback to features or work items (traceability)
- Create and score work items against business value, strategy, etc.
- Prioritize work items for release and sprint planning
- Automatic updates the permeate the system
4. Analytics - Provide a complete view of what customers think of your product. Sentiment is captured for both internal and external customers - often spotting product or service problems before they become a big issues. Beyond opinion, community analytics captures activity and influence within your community, and measures the health of your on-line collaboration efforts. Our analytics revolve around three components: