Our customers are large and small and across verticals, but have a common goal --- to automate the escalation of cases (or tickets) from customer facing support teams using Salesforce.com case management, to development or engineering teams, using project and work management applications like Azure DevOps, Jira, Rally, VersionOne & GitHub.
To achieve seamless integration, we provide a purpose built Salesforce.com connector (download integration connector PDF) that quickly and easily connects line-of-business (LoB) applications (cloud or on premise) to enable teams to enhance productivity by syncing application data.
Unlike generic integration solutions, our customers realize a deep, purpose built, application integration that supports the strategic escalation of support cases (bugs, feature requests, etc.) to development teams for immediate evaluation and resolution. Bidirectional workflows complete with automatic system updates, allows customers to streamline the process flow between support and development. Our best customers seek to increase customer service, collaboration, team productivity and eliminate arduous and error prone manual data entry.
We connect support and development. This is all we do. We are a targeted niche integration service. We go deeper and support this flow like no one else.
You won't need IT for this one ;). We are a Microsoft Azure cloud service (SaaS). You only need an account (e.g., free trial) to get started.
No development is required. Zero. Nada. Zilch. Point-and-click configuration and you are done. You can integrate in minutes. Eliminate the black hole between support and development today!
Packaged integrations include:
Point and click your way through account set-up and configuration. Quickly and easily connect Salesforce to either cloud or locally hosted development applications.
Point and click your way through account set-up and configuration. Quickly and easily connect Salesforce to either Jira cloud or data center environments.
Point and click your way through account set-up and configuration. Quickly and easily connect Salesforce customer service cases (or tickets) to Rally.
Point and click your way through account set-up and configuration. Quickly and easily connect Salesforce customer service cases (or tickets) to VersionOne.
Yes! Finally support and development systems are integrated to eliminate mindless data entry!
The best way to get started is to sign up for a free trial. and our team will initiate an instant PoC. By integrating your environments you'll see firsthand how easy it is to eliminate the “black hole” between support/help desk and development teams. Let your team focus on the important work --- and start automating today!
No credit card required