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Connecting Support & Development

Integrating help desk and development teams has never been easier.

ServiceNow and GitHub Integration

 

ServiceNow & GitHub Integration

Quickly and easily send ITSM incidents or problems from ServiceNow to GitHub. 

ServiceNow Incident/Problem/Request Management Workflow

The most common scenario is the escalation of bugs or issues that require development resources to fix. You can search GitHub, link cases to existing issues or "send cases" to GitHub where a new issue is automatically created. Once development completes the work, ServiceNow items are synchronized with key GitHub issue information --- complete with ServiceNow update notifications.

Escalate to Development

Not everything is a bug! Escalate cases that need development to solve. Establish bidirectional links between cases and GitHub issues.

View Development Status in ServiceNow

Once a GitHub issue is created or a dev link is established, support can view issue status and other fields (configurable) --- all within ServiceNow!

Search & Link in ServiceNow

Nobody likes duplicates! Before sending to development & creating a new issue, search first. If it's a match, link!

Map System & Custom Fields

Point and click to map fields between ServiceNow and GitHub. You can configure any number or fields, in any direction, be they system or custom fields.

GitHub Issues & Projects

Based on case field values, automatically create "new" GitHub issues --- in the right project! Supports all templates and issue types.

Automatic ServiceNow Notifications

Development works hard! When they update or complete issues, ServiceNow is automatically populated to reflect the new issue status or update.

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Excellent service. Works like a charm!

We were looking to improve customer support, communication and response time --- what we found was much more!
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Free Trial - Start Today!

Seeing is believing. Sign-up for a free trial and kick the tires at no cost. By integrating ServiceNow and GitHub, you can:

  • Eliminate the “black hole” between support and development
  • Search GitHub for existing issues (e.g., bugs) and link cases
  • Provide single click “Send to GitHub” automation from ServiceNow
  • View case details in GitHub and view issue status in ServiceNow
  • Provide support with automatic issue updates and notifications
FREE TRIAL

Integrate today. Be a hero tomorrow.