Connecting Support & Development

Integrating help desk and development teams has never been easier.

Microsoft Dynamics CRM 365 and JIRA Integration

Microsoft Dynamics CRM & JIRA Integration

Quickly and easily send case information from Microsoft Dynamics CRM (2011-2017) and Dynamics 365 (CRM Online) to Altlassian's JIRA. 

Case Management Workflow

The most common scenario is the escalation of bugs or issues that require development resources to fix. You can search JIRA, link cases to existing issues or "send cases" to JIRA where a new issue is automatically created. Once development completes the work, CRM cases are synchronized with key JIRA information --- including CRM update notifications.

Escalate to Development

Not everything is a bug! Escalate cases that need development to solve. Establish bidirectional links between cases and JIRA issues.

View Development Status in CRM

Once a TFS work item is created or a development link is established, support can view work item status and other fields (configurable) --- all within CRM!

Search & Link from CRM

Nobody likes duplicates! Before sending to development and creating a new issue, search for similar issues first. If it's a match, link the case!

Map System & Custom Fields

Point and click to map fields between CRM and TFS. You can configure any number or fields, in any direction, be they system or custom fields.

Create New JIRA Issues

Based on case field values, automatically create new JIRA issues --- in the right projects! Supports native and custom work items types.

Automatic CRM Notifications

Development works hard! When they update or address issues, CRM is automatically populated to reflect the new status or update.

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Excellent service. Works like a charm!

We were looking to improve customer support, communication and response time --- what we found was much more!
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Free Trial - Start Today!

Seeing is believing. Sign-up for a free trial and kick the tires at no cost. By integrating Dynamics CRM and JIRA, you can:

  • Eliminate the “black hole” between support and development
  • Search JIRA for existing issues (e.g., bugs) and link cases
  • Provide single click “Send to JIRA” automation from CRM
  • View case details in JIRA and view work item status in CRM
  • Provide support with automatic work item updates and notifications
FREE TRIAL

Integrate today. Be a hero tomorrow.