Integrating help desk and development teams has never been easier.
Quickly and easily send case information from Microsoft Dynamics CRM (on-prem) and Dynamics 365 (CRM Online) to Altlassian's JIRA Software.
The most common scenario is the escalation of bugs or issues that require development resources to fix. You can search JIRA, link cases to existing issues or "send cases" to JIRA where a new issue is automatically created. Once development completes the work, CRM cases are synchronized with key JIRA information --- including CRM update notifications.
Not everything is a bug! Escalate cases that need development to solve. Establish bidirectional links between cases and JIRA issues.
Once a TFS work item is created or a development link is established, support can view work item status and other fields (configurable) --- all within CRM!
Nobody likes duplicates! Before sending to development and creating a new issue, search for similar issues first. If it's a match, link the case!
Point and click to map fields between CRM and TFS. You can configure any number or fields, in any direction, be they system or custom fields.
Based on case field values, automatically create new JIRA issues --- in the right projects! Supports native and custom work item types.
Development works hard! When they update or address issues, CRM is automatically populated to reflect the new status or update.
We were looking to improve customer support, communication and response time --- what we found was much more!
Seeing is believing. Sign-up for a free trial and kick the tires at no cost. By integrating Dynamics CRM and JIRA, you can: