Connecting Support & Development

Integrating help desk and development teams has never been easier.

ServiceNow Azure DevOps Integration


ServiceNow & Azure DevOps Integration

Quickly and easily send ITSM incidents or problems from ServiceNow to Microsoft’s Azure DevOps (formerly VSTS). 

ServiceNow Incident/Problem/Request Workflow

The most common scenario is the escalation of bugs or issues that require development resources to fix. You can search Azure DevOps, link incidents or problems to existing work items or "send incidents/problems" to Azure DevOps where a new work item is automatically created. Once development completes the work, ServiceNow incidents/problems are synchronized with key Azure Devops work item information --- complete with ServiceNow update notifications.

Happy Customers

Quantum Whisper Integration Customers


Escalate to Development

Not everything is a bug! Escalate incidents that need development to solve. Establish bidirectional links between ServiceNow incidents and Azure DevOps work items.

View Development Status in ServiceNow

Once a Azure DevOps work item is created or a dev link is established, support can view work item status and other fields (configurable) --- all within ServiceNow!

Link from ServiceNow

Nobody likes duplicates! Before sending to development and creating a new work item, search for similar work items first. If it's a match, link the incident!

Map System & Custom Fields

Point and click to map fields between ServiceNow and Azure DevOps. You can configure any number or fields, in any direction, be they system or custom fields.

New ADOs Work items

Based on ServiceNow field values (e.g., incidents), automatically create new Azure DevOps work items --- in the right projects! Supports all templates & work item types.

Automatic ServiceNow Notifications

Development works hard! When they update or complete work items, ServiceNow is automatically populated to reflect the new status or update.

LIVE Demo? It's the best way to establish integration fit. Awesome 30 minutes.

Request Demo
ServiceNow escalation integration connector to Azure DevOps

Excellent service. Works like a charm!

We were looking to improve customer support, communication and response time --- what we found was much more!
New Call-to-action

Free Trial - Start Today!

Seeing is believing. Sign-up for a free trial and kick the tires at no cost. By integrating ServiceNow and Azure DevOps, you can:

  • Eliminate the “black hole” between support and development
  • Search Azure DevOps for existing work items (e.g., incidents, problems etc.) and link! 
  • Provide single click “Send to Dev” automation from ServiceNow
  • View ServiceNow details in Azure DevOps and view work item status in ServiceNow
  • Provide support with automatic work item updates and notifications

FREE TRIALNo credit card required

Integrate today. Be a hero tomorrow.