Connecting Support & Development

Integrating help desk and development teams has never been easier.


ServiceNow Azure DevOps Integration

 

ServiceNow & Azure DevOps Integration

Quickly and easily send ITSM incidents or problems from ServiceNow to Microsoft’s Azure DevOps (formerly VSTS). 

ServiceNow Incident/Problem Workflow

The most common scenario is the escalation of bugs or issues that require development resources to fix. You can search Azure DevOps, link incidents or problems to existing work items or "send incidents/problems" to Azure DevOps where a new work item is automatically created. Once development completes the work, ServiceNow incidents/problems are synchronized with key Azure Devops work item information --- complete with ServiceNow update notifications.

Escalate to Development

Not everything is a bug! Escalate incidents that need development to solve. Establish bidirectional links between ServiceNow incidents and Azure DevOps work items.

View Development Status in ServiceNow

Once a Azure DevOps work item is created or a development link is established, support can view work item status and other fields (configurable) --- all within ServiceNow!

Link from ServiceNow

Nobody likes duplicates! Before sending to development and creating a new work item, search for similar work items first. If it's a match, link the incident!

Map System & Custom Fields

Point and click to map fields between ServiceNow and Azure DevOps. You can configure any number or fields, in any direction, be they system or custom fields.

New Azure DevOps Work items

Based on incident field values, automatically create new Azure DevOps work items --- in the right projects! Supports all templates and work items types.

Automatic ServiceNow Notifications

Development works hard! When they update or complete work items, ServiceNow is automatically populated to reflect the new status or update.

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Excellent service. Works like a charm!

We were looking to improve customer support, communication and response time --- what we found was much more!
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Free Trial - Start Today!

Seeing is believing. Sign-up for a free trial and kick the tires at no cost. By integrating ServiceNow and Azure DevOps, you can:

  • Eliminate the “black hole” between support and development
  • Search Azure DevOps for existing work items (e.g., bugs) and link incidents
  • Provide single click “Send to Dev” automation from ServiceNow
  • View incident details in Azure DevOps and view work item status in ServiceNow
  • Provide support with automatic work item updates and notifications
FREE TRIAL

Integrate today. Be a hero tomorrow.