Connecting Support & Development

Integrating help desk and development teams has never been easier.

ServiceNow and Agile Central or Rally Integration

ServiceNow & Agile Central (RallyDev) Integration

Quickly and easily send incidents from ServiceNow to CA Technologies' Agile Central (formerly Rally Software's RallyDev). 

ServiceNow Incident/Problem Workflow

The most common scenario is the escalation of bugs or issues (work items) that require development resources to fix. You can search Agile Central, link incidents or problems to existing work items or "send incidents/problems" to Agile Central where a new issue is automatically created. Once development completes the work, ServiceNow incidents/problems are synchronized with key Agile Central work item information --- complete with ServiceNow update notifications.

Escalate Incidents to Development

Not everything is a bug! Escalate incidents that need development to solve. Establish bidirectional links between ServiceNow incidents and Agile Central work items.

View Development Status in ServiceNow

Once an Agile Central work item is created or a development link is established, support can view work item status and other fields --- all within ServiceNow!

Search & Link from ServiceNow

Nobody likes duplicates! Before sending to development and creating a new work item, search for similar work items first. If it's a match, link the incident!

Map System & Custom Fields

Point and click to map fields between ServiceNow and Agile Central. You can configure any number or fields, in any direction, be they system or custom fields.

Create New Agile Central Work items

Based on incident field values, automatically create new Agile Central work items --- in the right projects! Supports all work items types.

Automatic ServiceNow Notifications

Development works hard! When they update or complete work items, ServiceNow is automatically populated to reflect the new status or update.

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Excellent service. Works like a charm!

We were looking to improve customer support, communication and response time --- what we found was much more!
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Free Trial - Start Today!

Seeing is believing. Sign-up for a free trial and kick the tires at no cost. By integrating ServiceNow and Agile Central, you can:

  • Eliminate the “black hole” between support and development
  • Search Agile Central for existing work items and link incidents
  • Provide single click “Send to Agile Central” automation from ServiceNow
  • View incident details in Agile Central and view work item status in ServiceNow
  • Provide support with automatic work item updates and notifications
FREE TRIAL

Integrate today. Be a hero tomorrow.