Integrating help desk and development teams has never been easier.
Quickly and easily send case information from Microsoft Dynamics CRM (on-prem) and Dynamics 365 (CRM Online) to Agile Central.
The most common scenario is the escalation of bugs or issues that require development resources to fix. You can search Agile Central, link cases to existing work items or "send cases" to Agile Central where a new work item is automatically created. Once development completes the work. CRM cases are synchronized with key Agile Central work item information --- complete with CRM update notifications.
Not everything is a bug! Escalate cases that need development to solve. Establish bidirectional links between cases and Agile Central work items.
Once an Agile Central work item is created or a development link is established, support can view work item status and other fields (configurable) --- all within CRM!
Nobody likes duplicates! Before sending to development and creating a new work item, search for similar work items first. If it's a match, link the case!
Point and click to map fields between CRM and Agile Central. You can configure any number or fields, in any direction, be they system or custom fields.
Based on case field values, automatically create new Agile Central work items --- in the right projects! Supports all templates and work items types.
Development works hard! When they update or complete work items, CRM is automatically populated to reflect the new status or update.
Seeing is believing. Sign-up for a free trial and kick the tires at no cost. By integrating Dynamics CRM and Agile Central (RallyDev) you can: