Connecting Support & Development

Integrating help desk and development teams has never been easier.

Dynamics CRM 365 GitHub Integration

 

Microsoft Dynamics 365 (CRM) & GitHub Integration

Quickly and easily send case information from Microsoft Dynamics CRM (2013-2019) and Dynamics 365 (CRM Online) to GitHub. 

Case Management Workflow

The most common scenario is the escalation of bugs or issues that require development resources to fix. You can search GitHub, link cases to existing issues or "send cases" to GitHub where a new issue is automatically created. Once development completes the work, CRM cases are synchronized with key GitHub issue information --- complete with CRM update notifications.

Escalate to Development

Not everything is a bug! Escalate cases that need development to solve. Establish bidirectional links between cases and GitHub issues.

View Development Status in CRM

Once a GitHub issue is created or a dev link is established, support can view issue status and other fields (configurable) --- all within CRM!

Search & Link from CRM

Nobody likes duplicates! Before sending to development and creating a new issue, search for similar issues first. If it's a match, link the case!

Map System & Custom Fields

Point and click to map fields between CRM and GitHub. You can configure any number or fields, in any direction, be they system or custom fields.

GitHub Issues

Based on case field values, automatically create "new" GitHub issues --- in the right project! Supports all templates and issue types.

Automatic CRM Notifications

Development works hard! When they update or complete issues, CRM is automatically populated to reflect the new status or update.

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Excellent service. Works like a charm!

We were looking to improve customer support, communication and response time --- what we found was much more!
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Free Trial - Start Today!

Seeing is believing. Sign-up for a free trial and kick the tires at no cost. By integrating Dynamics CRM and GitHub, you can:

  • Eliminate the “black hole” between support and development
  • Search GitHub for existing issues (e.g., bugs) and link cases
  • Provide single click “Send to GitGub” automation from CRM
  • View case details in GitHub and view issue status in CRM
  • Provide support with automatic issue updates and notifications
FREE TRIAL

Integrate today. Be a hero tomorrow.