Connecting Support & Development

Integrating help desk and development teams has never been easier.

ServiceNow and JIRA Integration

ServiceNow & JIRA Integration

Quickly and easily send ITSM incidents or problems from ServiceNow to Atlassian's JIRA. 

ServiceNow Incident/Problem/Request Workflow

The most common scenario is the escalation of issues that require development resources to fix. You can search JIRA, link incidents or problems to existing issues or "send incidents/problems" to JIRA where a new issue is automatically created. Once development completes the work, ServiceNow incidents/problems are synchronized with key JIRA issue information --- complete with ServiceNow update notifications.

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Escalate Incidents to Development

Not everything is a bug! Escalate incidents that need development to solve. Establish bidirectional links between ServiceNow incidents and JIRA issues.

View Development Status in ServiceNow

Once a JIRA issue is created or a development link is established, support can view issue status and other fields (configurable) --- all within ServiceNow!

Search & Link from ServiceNow

Nobody likes duplicates! Before sending to development and creating a new issue, search for similar issues first. If it's a match, link the incident/problem!

Map System & Custom Fields

Point and click to map fields between ServiceNow and JIRA. You can configure any number or fields, in any direction, be they system or custom fields.

Automatically Create New JIRA Issues

Based on ServiceNow incident or problem field values, automatically create new JIRA issues --- in the right projects! Supports all issue and field types.

Automatic ServiceNow Notifications

Development works hard! When they update or complete issues, ServiceNow is automatically populated to reflect the new status or update.

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ServiceNow escalation integration connector to Jira

Excellent service. Works like a charm!

We were looking to improve customer support, communication and response time --- what we found was much more!
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Free Trial - Start Today!

Seeing is believing. Sign-up for a free trial and kick the tires at no cost. By integrating ServiceNow and JIRA, you can:

  • Eliminate the “black hole” between support and development
  • Search JIRA for existing issues (e.g., bugs) and link incidents/problems
  • Provide single click “Send to JIRA” automation from ServiceNow
  • View incident/problem details in JIRA and view issue status in ServiceNow
  • Provide support with automatic issue updates and notifications

FREE TRIALNo credit card required

Integrate today. Be a hero tomorrow.