Connecting Support & Development

Integrating help desk and development teams has never been easier. (SFDC) and Agile Central or Rally Integration

Salesforce Service Cloud & CA Technologies' Agile Central Integration

Quickly and easily send case information from to Agile Central (formerly RallyDev). 

Case Management Workflow

The most common scenario is the escalation of bugs or issues that require development resources to fix. You can search Agile Central, link cases to existing work items or "send cases" to Agile Central where a new work item is automatically created. Once development completes the work, cases are synchronized with key Agile Central work item information --- complete with CRM update notifications.

Happy Customers

Quantum Whisper Integration Customers


Escalate to Development

Not everything is a bug! Escalate cases that need development to solve. Establish bidirectional links between cases and Agile Central work items.

View Development Status in SFDC

Once an Agile Central work item is created or a development link is established, support can view work item status and other fields (configurable) --- all within CRM!

Search & Link from SFDC

Nobody likes duplicates! Before sending to development and creating a new work item, search for similar work items first. If it's a match, link the case!

Map System & Custom Fields

Point and click to map fields between and Agile Central. You can configure any number or fields, in any direction, be they system or custom fields.

Create New Work items

Based on case field values, automatically create new Agile Central work items --- in the right projects! Supports all templates and work items types.

Automatic SFDC Notifications

Development works hard! When they update or complete work items, CRM is automatically populated to reflect the new status or update.

LIVE Demo? It's the best way to establish integration fit. Awesome 30 minutes.

Request Demo case escalation integration connector to Agile Central (RallyDev)

Excellent service. Works like a charm!

We were looking to improve customer support, communication and response time --- what we found was much more!
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Free Trial - Start Today!

Seeing is believing. Sign-up for a free trial and kick the tires at no cost. By integrating and Agile Central, you can:

  • Eliminate the “black hole” between support and development
  • Search Agile Central for existing work items (e.g., bugs) and link cases
  • Provide single click “Send to Agile Central” automation from
  • View case details in Agile Central and view work item status in
  • Provide support with automatic work item updates and notifications

No credit card required

Integrate today. Be a hero tomorrow.