Connecting Support & Development

Integrating help desk and development teams has never been easier.

Salesforce.com Service Cloud & Microsoft Azure DevOps Integration

Quickly and easily send case information from Salesforce to Microsoft’s Azure DevOps (formerly VSTS).

Case Management Workflow

The most common scenario is the escalation of bugs or issues that require development resources to fix. You can search Azure DevOps, link cases to existing work items or "send cases" to Azure DevOps where a new work item is automatically created. Once development completes the work, Salesforce.com cases are synchronized with key Azure DevOps work item information --- complete with CRM update notifications.

Escalate to Development

Not everything is a bug! Escalate cases that need development to solve. Establish bidirectional links between cases and Azure DevOps work items.

View Development Status in SFDC

Once an Azure DevOps work item is created or a development link is established, support can view work item status and other fields (configurable) --- all within CRM!

Search & Link from SFDC

Nobody likes duplicates! Before sending to development and creating a new work item, search for similar work items first. If it's a match, link the case!

Map System & Custom Fields

Point and click to map fields between Salesforce.com and Azure DevOps. You can configure any number or fields, in any direction, be they system or custom fields.

Azure DevOps Work Items

Based on case field values, automatically create "new" Azure DevOps work items --- in the right projects! Supports all templates and work items types.