Quantum Whisper is a packaged integration platform that connects Microsoft Dynamics 365 CRM (cloud or on-premise) with Azure DevOps or Azure DevOps Server. It enables support teams to escalate cases — bugs, feature requests, and critical issues — directly to engineering as Azure DevOps work items, with automatic bidirectional status sync. No custom code. No professional services. Most teams are live within 60 minutes.
Dynamics 365 and Azure DevOps don't share data natively. When a support case requires engineering, teams resort to manual handoffs — emails, copy-paste, or Teams/Slack messages — that lose context, create duplicate work items, and leave customers waiting. The downstream consequences are measurable:
A support agent flags a case for engineering and sends an email. Then waits. Then follows up.
With no integration, they manually re-enter case details into a DevOps work item, losing 15–20 minutes of copy-paste, per escalation.
Engineers receive work items with incomplete fields and missing reproduction details. They can't act without asking questions.
Back-and-forth to gather missing context burns time on both sides — and the SLA clock doesn't care.
Case status in Dynamics 365 goes stale the moment the work item is created. Support is now flying blind.
Development resolves the issue. Nobody tells support. Support can't tell the customer.
The customer escalates. Scorecard reflects it: CSAT tanks and SLA breaches pile up. Renewals are at risk. Business suffers.
Quantum Whisper eliminates this gap with a pre-built, configurable integration that syncs both systems automatically.
But it doesn't have to be that way!
Dynamics 365 and Azure DevOps do not connect out of the box. Quantum Whisper solves that with a fast, no-code Dynamics 365 Azure DevOps integration built for support and development teams.
With Quantum Whisper, you can:
Automate Dynamics 365 to Azure DevOps case escalation for bugs, issues, and engineering requests
Keep support and development aligned with bidirectional sync and real-time updates
Streamline your end-to-end support-to-development workflow from case to work item resolution
Quantum Whisper acts as the integration layer between your CRM and DevOps environments. Here's a typical escalation workflow:
Case Identified in Dynamics 365: A support agent flags a case requiring engineering, for example, a reproducible software bug, a product feature request, or a data integrity issue.
One-Click Escalation: The agent clicks "Send to Azure DevOps." Quantum Whisper automatically creates the work item in the correct ADO project, with the correct work item type, populated with mapped case fields — including custom fields your team configures.
Engineering Works in Azure DevOps: Developers see the full case context in the work item. They never need to access Dynamics 365.
Bidirectional Sync Closes the Loop: As the work item progresses or resolves, Dynamics 365 is automatically updated. The support agent sees current status without asking anyone.
Case Closed, Customer Notified: Support has everything they need to close the case and communicate resolution to the customer.
Setup time: Most customers are integrated within 60 minutes. Both native and custom objects are supported. No custom code. No professional services engagement required.
Integration tools live or die on whether they actually reduce friction. Here's what changes after Dynamics 365 and Azure DevOps are connected:
Manual Re-entry Eliminated: Without integration, escalating a single case to DevOps typically requires15–20 minutes of manual data entry. Quantum Whisper reduces this to seconds.
Backlog Hygiene Improves: The search-before-create workflow prevents duplicate work items — a common problem when multiple support agents escalate similar bugs independently.
SLA Visibility Improves: Support managers can see work item status in CRM in real time, instead of pinging engineers for status updates.
Cross-team Disruption drops: When status syncs automatically, the overhead of "where are we on this?" messages between teams decreases significantly.
Quantum Whisper reduced manual escalation time from 20 minutes --- to seconds. My teams saves hours every day, allowing us to do what we do best --- support customers!
Support Manager, Healthcare Products & Services
Before Quantum Whisper, I had support agents pinging my team directly. Now, with bi-directional integration, we have eliminated interruptions and my team is shipping more!
Engineering Manager, 100M ISV in Austin TX
Seeing is believing. Sign-up for a free trial and kick the tires at no cost. By integrating Dynamics CRM and Azure DevOps, you can:
No credit card required
