Integrating help desk and development teams has never been easier.
Quickly and easily send customer service cases (tickets) from ServiceNow to Microsoft’s Azure DevOps Server (formerly Team Foundation Server (TFS 2010-2019)).
The most common scenario is the escalation of cases that require development resources to fix. You can search Azure DevOps (ADOs), link cases to existing work items or "send" cases to ADOs where a new work item is automatically created. Once development completes the work, ServiceNow cases are synchronized with key ADOs work item information --- complete with ServiceNow update notifications.
Easily escalate cases that need development to solve. Establish bidirectional links between ServiceNow and Azure DevOps work items.
Once a Azure DevOps work item is created or a dev link is established, support can view work item status and other fields (configurable) --- all within ServiceNow!
Nobody likes duplicates! Before sending to dev and creating a new work item, search for similar work items first. If it's a match, link to the existing case!
Point and click to map fields between ServiceNow and Azure DevOps. You can configure any number or fields, in any direction, be they system or custom fields.
Based on incident or problem field values, automatically create new Azure DevOps work items --- in the right projects! Supports all templates & work item types.
Development works hard! When they update or complete work items, ServiceNow is automatically populated to reflect the new status and update.
Seeing is believing. Sign-up for a free trial and kick the tires at no cost. By integrating ServiceNow and Azure DevOps, you can: