Connecting Support & Development

Integrating help desk and development teams has never been easier.

ServiceNow Case Management & JIRA Integration

ServiceNow & Jira Integration

Quickly and easily send customer service cases (tickets) from ServiceNow to Atlassian's Jira Software. 

ServiceNow Customer Service Case Workflow

The most common scenario is the escalation of cases that require development resources to fix. You can search Jira, link cases to existing issues or "send" cases to Jira where a new issue is automatically created. Once development completes the work, ServiceNow cases are synchronized with key Jira issue information --- complete with ServiceNow update notifications.

LIVE Demo? It's the best way to establish integration fit. Awesome 30 minutes.

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Happy Customers

Integration Connector for Case Management and Engineering


Escalate to Development & Jira

Easily escalate cases that need development to solve. Establish bidirectional links between ServiceNow and Jira issues.

View Development Status in ServiceNow

Once a Jira issue is created or a development link is established, support can view issue status and other fields (configurable) --- all within ServiceNow!

Search & Link from ServiceNow

Nobody likes duplicates! Before sending to development and creating a new issue, search for similar issues first. If it's a match, link to the existing issues!

Map System & Custom Fields

Point and click to map fields between ServiceNow and Jira. You can configure any number or fields, in any direction, be they system or custom fields.

Automatically Create New Jira Issues

Based on ServiceNow case field values, automatically create new Jira issues --- in the right projects! Supports all issue and field types.

Automatic ServiceNow Notifications

Development works hard! When they update or complete issues, ServiceNow is automatically populated to reflect the new status or update.

LIVE Demo? It's the best way to establish integration fit. Awesome 30 minutes.

Request Demo
ServiceNow escalation integration connector to Jira

Excellent service. Works like a charm!

We were looking to improve customer support, communication and response time --- what we found was much more!
Escalate issues, bugs or feature requests by integrating, Microsoft Dynamics 365 or ServiceNow with Azure DevOps (VSTS), Azure DevOps Server (TFS), JIRA, Agile Central (RALLY), VersionOne and GitHub.

Free Trial - Start Today!

Seeing is believing. Sign-up for a free trial and kick the tires at no cost. By integrating ServiceNow and Jira, you can:

  • Eliminate the “black hole” between support and development
  • Search Jira for existing issues (i.e., cases) and link!
  • Provide single click “Send to Jira” automation from ServiceNow
  • View case details in Jira and view issue status in ServiceNow
  • Provide support with automatic issue updates and notifications

No credit card required

Integrate today. Be a hero tomorrow.