Integrating help desk and development teams has never been easier.
Quickly and easily send customer service cases (tickets) from ServiceNow to VersionOne (CollabNet).
The most common scenario is the escalation of cases (tickets) that require development resources to fix. You can search VersionOne, link cases to existing work items or "send" cases to VersionOne where a work item is automatically created. Once development completes the work, ServiceNow cases are synchronized with key VersionOne work item information --- complete with ServiceNow update notifications.
Not everything is a bug! Escalate cases that need development to solve. Establish bidirectional links between ServiceNow cases and VersionOne work items.
Once a VersionOne work item is created or a development link is established, support can view work item status and other fields (configurable) --- all within ServiceNow!
Nobody likes duplicates! Before sending to development and creating a new work item, search for similar work items first. If it's a match, link to the existing case!
Point and click to map fields between ServiceNow and VersionOne. You can configure any number or fields, in any direction, be they system or custom fields.
Based on case field values, automatically create new VersionOne work items --- in the right projects! Supports all work items types.
Development works hard! When they update or complete work items, ServiceNow is automatically populated to reflect the new status or update.
Seeing is believing. Sign-up for a free trial and kick the tires at no cost. By integrating ServiceNow and VersionOne, you can: