Integrating help desk and development teams has never been easier.
Quickly and easily send ITSM incidents, problems or change requests (CRs) from ServiceNow to CA Technologies' Agile Central (formerly Rally Software's RallyDev).
The most common scenario is the escalation incidents, problems or change requests that require development resources to fix. You can search Agile Central, link incidents/problems/CRs to existing work items or "send" incidents/problems/CRs to Agile Central where a new issue is automatically created. Once development completes the work, ServiceNow incidents/problems/CRs are synchronized with key Agile Central work item information --- complete with ServiceNow update notifications.
Easily escalate incidents/problems/CRs that need development to solve. Establish bidirectional links between ServiceNow incidents and Agile Central work items.
Once an Agile Central work item is created or a development link is established, support can view work item status and other fields --- all within ServiceNow!
Nobody likes duplicates! Before sending to development and creating a new work item, search for similar work items first. If it's a match, link the incident/problem/CR!
Point and click to map fields between ServiceNow and Agile Central. You can configure any number or fields, in any direction, be they system or custom fields.
Based on incident field values, automatically create new Agile Central work items --- in the right projects! Supports all work items types.
Development works hard! When they update or complete work items, ServiceNow is automatically populated to reflect the new status or update.
Seeing is believing. Sign-up for a free trial and kick the tires at no cost. By integrating ServiceNow and Agile Central, you can: