Integrating help desk and development teams has never been easier.
Quickly and easily send ITSM incidents, problems or change requests (CRs) from ServiceNow to Microsoft’s Azure DevOps (formerly VSTS).
The most common scenario is the escalation of incidents, problems or change requests that require development resources to fix. You can search Azure DevOps, link incidents/problems/CRs to existing work items or "send" incidents/problems/CRs to Azure DevOps where a new work item is automatically created. Once development completes the work, ServiceNow incidents/problems/CRs are synchronized with key Azure Devops work item information --- complete with ServiceNow update notifications.
Easily escalate incidents/problems/CRs that need development to solve. Establish bidirectional links between ServiceNow and Azure DevOps work items.
Once a Azure DevOps work item is created or a dev link is established, support can view work item status and other fields (configurable) --- all within ServiceNow!
Nobody likes duplicates! Before sending to development and creating a new work item, search for similar work items first. If it's a match, link the incident/problem/CR!
Point and click to map fields between ServiceNow and Azure DevOps. You can configure any number or fields, in any direction, be they system or custom fields.
Based on ServiceNow field values, automatically create new Azure DevOps work items, in the right projects! Supports all templates & work item types.
Development works hard! When they update or complete work items, ServiceNow is automatically populated to reflect the new status or update.
We were looking to improve customer support, communication and response time --- what we found was much more!
Seeing is believing. Sign-up for a free trial and kick the tires at no cost. By integrating ServiceNow and Azure DevOps, you can: