Over 1 Million Team Updates!
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1. Automation - Manually escalating cases wastes valuable time when your team could be solving the problem. Instead, automatically create new development items from your support platform any time a ticket requires engineering resources for resolution. |
2. Error Free Data - By automating support escalation and routing, you eliminate common copy-paste errors while keeping your data accurate and always up-to-date—in both systems! |
3. Advanced Routing - Use advanced features like integration paths and mapping keys to route tickets where they need to go. Send them to the right place (project) the first time! |
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4. Streamlined Communication - Send automatic updates and keep stakeholders in the loop. From progress updates to requests to take action, everyone has visibility into what's going on and what they need to do. No escalation falls through the cracks |
5. Realtime Execution - Escalation and data synchronization speed is instant. As soon as any action, change or update is taken in either system, the system automatically updates the respective application. |
BONUS: Improved Customer Satisfaction - Without needing to manually create dev issues, and with automated and immediate updates, your team resolves issues faster, adhere's to SLAs and increases customer satisfaction scores! |
1. Does it feel like your support team is stuck in one system while your engineering team is isolated in another?
2. Are you struggling to provide timely updates to your customers?
3. Are you overwhelmed by endless data re-entry, copy-pasting, and a constant stack of back-and-forth emails?
4. Are you spending too much time managing escalations through reports and spreadsheets?
5. Is engineering growing frustrated with constant interruptions from customer support?
If you're stuck with disconnected systems and answered "yes" to any of the questions above, let's chat! And don't even get me started on the hassle of follow-ups and status updates!
If you're like most organizations, your support team is logging cases, tickets, incidents etc., in one platform (such as Salesforce, Microsoft Dynamics, or ServiceNow), while your engineering team operates in a different system designed for project managers and developers (like Jira, Azure DevOps, VersionOne, Rally, or GitHub). This setup isn't inherently problematic, but issues arise when you need to escalate case details to development or technical teams for resolution. All the crucial information is already in your support system, but the challenge is transferring it efficiently to another system for development to address. Realtime updates in the original system would be a dream too!
Our purpose-built integrations instantly bridge the gap between support and development teams. Customers
effortlessly enable syncing by connecting their support and engineering systems. Our embedded and native integrations allow support teams to escalate to engineering on-demand or search and link to existing development work items—all within their core application. Newly created work items automatically populate target engineering systems and eliminate the need for tedious and error prone copy & pasting. Next, and as development teams complete work, the Quantum Whisper integration platform provides automatic and real time data synchronization between systems---complete with update notifications. No more time-consuming and arduous follow-up!
If you're looking to transform support escalations through seamless system integration, Quantum Whisper is enterprise ready and your best solution. Enjoy effortless integration, a streamlined user experience, and an outstanding ROI. Curious to learn more? Book a live demo to see it in action!
Point and click your way through account set-up and configuration. Quickly and easily connect Microsoft Dynamics 365 CRM (online or on-premise) to either cloud or locally hosted development applications.
Point and click your way through account set-up and configuration. Quickly and easily connect Salesforce.com to either cloud or locally hosted development applications.
Point and click your way through account set-up and configuration. Quickly and easily connect ServiceNow to ITSM (problems, incidents, change requests, etc.) to either cloud or local development apps.
Point and click your way through account set-up and configuration. Quickly and easily connect ServiceNow Customer Service Cases (or tickets) to either cloud or locally hosted development applications.
Calculator your savings and get immediate results. Managers love it!
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Yes! Finally our support and development systems are integrated. No more mindless data entry and manual follow-up!
The best way to get started is to sign up for a free trial. By integrating your environments you'll see firsthand how easy it is to eliminate the “black hole” between support/help desk and development teams. Let your team focus on the important work --- and start integrating today!
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