Connecting Support & Development

Integrating help desk and development teams has never been easier.

Salesforce.com (SFDC) and JIRA Integration

Salesforce Service Cloud & Atlassian's JIRA Integration

Quickly and easily send case information from Salesforce to JIRA. 

Case Management Workflow

The most common scenario is the escalation of bugs or issues that require development resources to fix. You can search JIRA, link cases to existing work items or "send cases" to JIRA where a new work item (e.g., issue) is automatically created. Once development completes the work, Salesforce.com cases are synchronized with key JIRA information --- complete with CRM update notifications.

Escalate to Development

Not everything is a bug! Escalate cases that need development to solve. Establish bidirectional links between cases and JIRA work items.

View Development Status in SFDC

Once a JIRA work item is created or a development link is established, support can view work item status and other fields (configurable) --- all within CRM!

Search & Link from SFDC

Nobody likes duplicates! Before sending to development and creating a new work item, search for similar work items first. If it's a match, link the case!

Map System & Custom Fields

Point and click to map fields between Salesforce.com and JIRA. You can configure any number or fields, in any direction, be they system or custom fields.

Create New Work items

Based on case field values, automatically create new JIRA work items --- in the right projects! It's 100% configurable and supports all work items types.

Automatic SFDC Notifications

Development works hard! When they update or complete work items, CRM is automatically populated to reflect the new status or update.

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Excellent service. Works like a charm!

We were looking to improve customer support, communication and response time --- what we found was much more!
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Free Trial - Start Today!

Seeing is believing. Sign-up for a free trial and kick the tires at no cost. By integrating Salesforce.com and JIRA, you can:

  • Eliminate the “black hole” between support and development
  • Search JIRA for existing work items (e.g., issues) and link cases
  • Provide single click “Send to JIRA” automation from Salesforce.com
  • View case details in JIRA and view work item status in Salesforce.com
  • Provide support with automatic work item updates and notifications
FREE TRIAL

Integrate today. Be a hero tomorrow.