Integrating help desk and development teams has never been easier.
Quickly and easily send case information from Salesforce.com to JIRA Software.
The most common scenario is the escalation of bugs or issues that require development resources to fix. You can search JIRA, link cases to existing issues or "send cases" to JIRA where a new issue is automatically created. Once development completes the work, Salesforce.com cases are synchronized with key JIRA information --- complete with CRM update notifications.
Not everything is a bug! Escalate cases that need development to solve. Establish bidirectional links between cases and JIRA issues.
Once a JIRA issue is created or a development link is established, support can view issue status and other fields (configurable) --- all within CRM!
Nobody likes duplicates! Before sending to development and creating a new issue, search for similar issues first. If it's a match, link the case!
Point and click to map fields between Salesforce.com and JIRA. You can configure any number or fields, in any direction, be they system or custom fields.
Based on case field values, automatically create new JIRA issues --- in the right projects! It's 100% configurable and supports all issue types.
Development works hard! When they update or complete issues, CRM is automatically populated to reflect the new status or update.
We were looking to improve customer support, communication and response time --- what we found was much more!
Seeing is believing. Sign-up for a free trial and kick the tires at no cost. By integrating Salesforce.com and JIRA, you can: