Connecting Support & Development

Integrating help desk and development teams has never been easier.

Integration Connector for Salesforce and Jira Software

Salesforce Service Cloud & Atlassian's JIRA Integration

Quickly and easily send case information from Salesforce.com to JIRA Software.

Case Management Workflow

Integration connector for Salesforce and Jira Software on AppExchange. The most common scenario is the escalation of bugs or issues that require development resources to fix. You can search JIRA, link cases to existing issues or "send cases" to JIRA where a new issue is automatically created. Once development completes the work, Salesforce.com cases are synchronized with key JIRA information --- complete with CRM update notifications.

Escalate to Development

Not everything is a bug! Escalate cases that need development to solve. Establish bidirectional links between cases and JIRA issues.

View Development Status in SFDC

Once a JIRA issue is created or a development link is established, support can view issue status and other fields (configurable) --- all within CRM!

Search & Link from SFDC

Nobody likes duplicates! Before sending to development and creating a new issue, search for similar issues first. If it's a match, link the case!

Map System & Custom Fields

Point and click to map fields between Salesforce.com and JIRA. You can configure any number or fields, in any direction, be they system or custom fields.

Create New Issues

Based on case field values, automatically create new JIRA issues --- in the right projects! It's 100% configurable and supports all issue types.

Automatic SFDC Notifications

Development works hard! When they update or complete issues, CRM is automatically populated to reflect the new status or update.

Excellent service. Works like a charm!

We were looking to improve customer support, communication and response time --- what we found was much more!

Support Manager, ISV (USA)

Escalate issues, bugs or feature requests by integrating Salesforce.com, Microsoft Dynamics 365 or ServiceNow with Azure DevOps (VSTS), Azure DevOps Server (TFS), JIRA, Agile Central (RALLY), VersionOne and GitHub.

Free Trial - Start Today!

Seeing is believing. Sign-up for a free trial and kick the tires at no cost. By integrating Salesforce.com and JIRA, you can:

Eliminate the “black hole” between support and development
Search JIRA for existing issues and link cases
Provide single click “Send to JIRA” automation from Salesforce.com
View case details in JIRA and view issue status in Salesforce.com
Provide support with automatic work item updates and notifications

No credit card required