Connecting Support & Development

Integrating help desk and development teams has never been easier.

ServiceNow and GitHub Integration


ServiceNow & GitHub Integration

Quickly and easily send ITSM incidents or problems from ServiceNow to GitHub. 

ServiceNow Incident/Problem/Request Management Workflow

The most common scenario is the escalation of bugs or issues that require development resources to fix. You can search GitHub, link cases to existing issues/work items or "send cases" to GitHub where a new issue/work item is automatically created. Once development completes the work, ServiceNow items are synchronized with key GitHub issue information --- complete with ServiceNow update notifications.

LIVE Demo? It's the best way to establish integration fit. Awesome 30 minutes.

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Happy Customers

Quantum Whisper Integration Customers


Escalate to Development & GitHub

Easily escalate incidents/problems/CRs that need development to solve. Establish bidirectional links between ServiceNow and GitHub issues.

View Development Status in ServiceNow

Once a GitHub issue is created or a dev link is established, support can view issue status and other fields (configurable) --- all within ServiceNow!

Search & Link in ServiceNow

Nobody likes duplicates! Before sending to development and creating a new issue, search for similar issues first. If it's a match, link the incident/problem/CR!

Map System & Custom Fields

Point and click to map fields between ServiceNow and GitHub. You can configure any number or fields, in any direction, be they system or custom fields.

Automatically Create New GitHub Issues

Based on ServiceNow incident or problem field value, automatically create "new" GitHub issues --- in the right project! Supports all templates and issue types.

Automatic ServiceNow Notifications

Development works hard! When they update or complete issues, ServiceNow is automatically populated to reflect the new issue status or update.

LIVE Demo? It's the best way to establish integration fit. Awesome 30 minutes.

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ServiceNow escalation integration connector to GitHub

Excellent service. Works like a charm!

We were looking to improve customer support, communication and response time --- what we found was much more!
Escalate issues, bugs or feature requests by integrating, Microsoft Dynamics 365 or ServiceNow with Azure DevOps (VSTS), Azure DevOps Server (TFS), JIRA, Agile Central (RALLY), VersionOne and GitHub.

Free Trial - Start Today!

Seeing is believing. Sign-up for a free trial and kick the tires at no cost. By integrating ServiceNow and GitHub, you can:

  • Eliminate the “black hole” between support and development
  • Search GitHub for existing issues (e.g., incidents, problems & CRs) and link!
  • Provide single click “Send to GitHub” automation from ServiceNow
  • View incident/problem/CR details in GitHub and view issue status in ServiceNow
  • Provide support with automatic issue updates and notifications

FREE TRIALNo credit card required

Integrate today. Be a hero tomorrow.