Integrating help desk and development teams has never been easier.
Quickly and easily send ITSM incidents or problems from ServiceNow to GitHub.
The most common scenario is the escalation of bugs or issues that require development resources to fix. You can search GitHub, link cases to existing issues/work items or "send cases" to GitHub where a new issue/work item is automatically created. Once development completes the work, ServiceNow items are synchronized with key GitHub issue information --- complete with ServiceNow update notifications.
Easily escalate incidents/problems/CRs that need development to solve. Establish bidirectional links between ServiceNow and GitHub issues.
Once a GitHub issue is created or a dev link is established, support can view issue status and other fields (configurable) --- all within ServiceNow!
Nobody likes duplicates! Before sending to development and creating a new issue, search for similar issues first. If it's a match, link the incident/problem/CR!
Point and click to map fields between ServiceNow and GitHub. You can configure any number or fields, in any direction, be they system or custom fields.
Based on ServiceNow incident or problem field value, automatically create "new" GitHub issues --- in the right project! Supports all templates and issue types.
Development works hard! When they update or complete issues, ServiceNow is automatically populated to reflect the new issue status or update.
We were looking to improve customer support, communication and response time --- what we found was much more!
Seeing is believing. Sign-up for a free trial and kick the tires at no cost. By integrating ServiceNow and GitHub, you can: