Connecting Support & Development

Integrating help desk and development teams has never been easier.

Integration connector for Salesforce and GitHub

Salesforce & GitHub Integration

Quickly and easily send case information from Salesforce.com to GitHub.

Case Management Workflow

Integration connector for Salesforce and GitHub on AppExchange The most common scenario is the escalation of bugs or issues that require development resources to fix. You can search GitHub, link cases to existing issues/work items or "send cases" to GitHub where a new issue/work item is automatically created. Once development completes the work, Salesforce cases are synchronized with key GitHub issue information --- complete with Salesforce update notifications.

Escalate to Development

Not everything is a bug! Escalate cases that need development to solve. Establish bidirectional links between cases and GitHub issues.

View Development Status in Salesforce

Once a GitHub issue is created or a dev link is established, support can view issue status and other fields (configurable) --- all within Salesforce!

Search & Link in Salesforce

Nobody likes duplicates! Before sending to development and creating a new issue, search for similar issues first. If it's a match, link the case!

Map System & Custom Fields

Point and click to map fields between Salesforce and GitHub. You can configure any number or fields, in any direction, be they system or custom fields.

GitHub Issues

Based on case field values, automatically create "new" GitHub issues --- in the right project! Supports all templates and issue types.

Automatic Salesforce Notifications

Development works hard! When they update or complete issues, Salesforce is automatically populated to reflect the new status or update.

Excellent service. Works like a charm!

We were looking to improve customer support, communication and response time --- what we found was much more!

Support Manager, ISV (USA)

Escalate issues, bugs or feature requests by integrating Salesforce.com, Microsoft Dynamics 365 or ServiceNow with Azure DevOps (VSTS), Azure DevOps Server (TFS), JIRA, Agile Central (RALLY), VersionOne and GitHub.

Free Trial - Start Today!

Seeing is believing. Sign-up for a free trial and kick the tires at no cost. By integrating Salesforce and GitHub, you can:

Eliminate the “black hole” between support and development
Search GitHub for existing issues (e.g., bugs) and link cases
Provide single click “Send to GitHub” automation from Salesforce
View case details in GitHub and view issue status in Salesforce
Provide support with automatic issue updates and notifications

No credit card required