Quickly and easily send case information from Salesforce.com to JIRA Software.
The most common scenario is the escalation of bugs or issues that require development resources to fix. You can search JIRA, link cases to existing issues or "send cases" to JIRA where a new issue is automatically created. Once development completes the work, Salesforce.com cases are synchronized with key JIRA information --- complete with CRM update notifications.
Salesforce.com Service Cloud case (ticket) is ready to escalate to development. This could be a bug, feature enhancement or a task dev needs to complete. The goal is to automatically create a new JIRA issue --- eliminating data re-entry and streamlining the escalation process.
Before escalating to dev, you can search & link to existing JIRA issues. This eliminates duplication and supports “many to one” (i.e., cases to issue) scenarios. For example, a bug reported several times will generate many cases, but only requires a single issue for dev to take action.
Having succefully escalated to dev (i.e., sent case to JIRA), case fields are automatically populated and updated. Cases can be escalated at the click of a button or automatically based on a field value. Super fast and efficient!
Any field, native or custom, can be mapped from Salesforce to populate JIRA. Fields can also be mapped to flow from JIRA to Salesforce. Using “quick map”, core fields are setup automatically. It can’t be easier!
Attachments, fields, and comments easily flow bi-directionally. Notice the status change on the JIRA issue. You can expect that to automatically update the Salesforce case. Let’s see…
Notice the JIRA status field (and any to the mapped field) is automatically updated. Case owners are automatically notified and free to drill down for even more JIRA issue details --- all from with Salesforce!
We were looking to improve customer support, communication and response time --- what we found was much more!
Seeing is believing. Sign-up for a free trial and kick the tires at no cost. By integrating Salesforce.com and JIRA, you can:
