Connecting Support & Development Teams

Team Quantum Whisper

Team Quantum Whisper
Team of elves that love software and happy customers.

Recent Posts

Top 5 Business Reasons to Integrate Salesforce and Azure DevOps (ADO) Today!

Team Quantum Whisper - Sep 12, 2024 10:26:10 PM

Integrating Salesforce.com and Azure DevOps offers several benefits, especially when it comes to support teams and case management. While Salesforce and Azure DevOps integration is applicable to other areas in CRM as well (e.g., to support ITSM, project management or operations), for the purpose of this post, we'll focus on customer support case escalation to engineering for issue resolution in the context of a purpose built and packaged solution. This solution is ideal for ISVs but is also relevant to enterprise customers that have developed internal or "home grown" applications to support their business. 

 

Topics: Azure DevOps- Salesforce

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Does Salesforce Integrate with Azure DevOps?

Team Quantum Whisper - Feb 17, 2023 7:01:36 PM

Yes.  Salesforce can integrate with Azure DevOps. However, there are two main use cases that are often confused. The first scenario is developer and engineering focused, and the second, is customer service and business focused.

Topics: CRM- Azure DevOps- Salesforce

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Does Dynamics 365 (CRM) Integrate with Azure DevOps?

Team Quantum Whisper - Feb 17, 2023 3:43:34 PM

The short answer is "yes." However, there are two main use cases that are sometimes confused. The first scenario is developer and engineering focused, and the second, is customer service and business focused.

Topics: Microsoft- CRM- Azure DevOps- Dynamics

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Leading Salesforce.com Integration Connector on Salesforce AppExchange

Team Quantum Whisper - Jan 21, 2023 7:25:00 PM

Quantum Whisper is delighted to announce that our popular integration app and platform is now officially listed on the Saleforce.com AppExchange (yay!). After years of success and customer feedback, we felt it was the right time and opportunity. This is a great and strategic move to not only support our exiting customers, but also to expand and grow our business. As customers increasingly choose Quantum Whisper's leading integration platform, they are reassured that their solution of choice, having successfully passed the necessary business and technical requirements (security etc.), is the best solution for their organization. Moreover, the AppExchange listing will significantly improve our solutions distribution and discoverability. Growing our business allows us to constantly innovate and reinvest in our team and solutions. We are a software company and we love that!

Topics: Announcements- Salesforce

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Quantum Whisper Announces Okta SSO & Okta Integration Network Listing

Team Quantum Whisper - Jun 6, 2021 1:31:50 PM

Okta

The Quantum Whisper Okta integration allows customers to sign in to our platform without requiring them to remember a separate set of credentials. Instead, users can leverage their existing Okta single sign-on (SSO) account to immediately gain access to our application. In addition, the Quantum Whisper integration platform is now a listed application to the Okta Integration Network (OIN), enabling millions of Okta users to discover our integration platform.

Topics: News!

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ServiceNow Customer Service Management Case Integration is Available

Team Quantum Whisper - Mar 15, 2021 9:14:08 AM

First ServiceNow Integration was for ITSM

ServiceNow has long been a leader in the Information Technology Service Management (ITSM) space. It offers a robust and flexible set of tools to optimally develop, deliver, and manage IT services. ServiceNow ITSM is commonly used to handle internal incidents, service requests, problems, and changes.

Topics: ServiceNow

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Integration Partner, ServiceNow, Tops in Gartner ITSM Magic Quadrant

Team Quantum Whisper - Jan 1, 2021 9:47:13 PM

ServiceNow ITSM & Case Integration provided by Quantum WhisperOn October 6th, 2020, Gartner named ServiceNow a leader for 7th year in 2020 ITSM Magic Quadrant. The Gartner Magic Quadrant is a much anticipated report for customers seeking a third-party evaluation of IT Service Management vendors. As a leading integration solution vendor ourselves, Quantum Whisper looks to these reports to develop strategy and plan future integrations. The report provides an overall snapshot of the ITSM industry as well as a full assessment of ITSM vendors including strengths and weaknesses. It servers as a great guide for those evaluating an ITSM solution. To learn more about the report, visit Gartner to download a copy.

Topics: ServiceNow- Azure DevOps- GitHub- Jira- Rally- VersionOne

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Quantum Whisper Integration Added to Atlassian and Jira Marketplace

Team Quantum Whisper - Sep 23, 2020 9:34:58 PM

Happy to announce that Quantum Whisper's Jira issue integration solution for Salesforce.com, Dynamics CRM 365 and ServiceNow has been approved for the Atlassian and Jira Marketplace and is currently live. With the introduction of this new channel, Jira customers can now effortlessly discover and seamlessly access our innovative Jira issue integration solution for Salesforce.com, Dynamics CRM 365, and ServiceNow. Our team is excited about the opportunity to welcome more Jira customers on board in the near future, providing them with a streamlined and efficient way to enhance their workflow and productivity. We are committed to continuously improving our solution to meet the evolving needs of Atlassian Marketplace users and look forward to the positive impact it will have on their daily operations.

Topics: Announcements- Company

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Dynamics 365 Integration Listed in Microsoft Dynamics CRM Marketplace

Team Quantum Whisper - May 29, 2020 10:27:02 AM

Our listing on AppSource marks a significant milestone in our journey to provide seamless integration solutions for businesses using Microsoft products. AppSource, Microsoft's innovative portal, offers a platform for users to discover and test out various business applications that can elevate the functionality of their Microsoft tools. Specifically, our integration with Microsoft Dynamics 365 (including Azure DevOps, Azure DevOp Server, Jira, Rally, and VersionOne) is now easily accessible through AppSource.

For those who may recall the Microsoft Dynamics CRM marketplace, AppSource represents a new and improved iteration, combining a wider range of applications and services. By being listed on both AppSource and Azure Marketplace, we ensure that our solutions cater to the diverse needs of both business users and IT professionals. Whether you're seeking to streamline business operations or enhance development processes, our presence in these marketplaces guarantees easy access to our cutting-edge integration tools.

So, whether you're a business decision-maker looking to boost productivity or an IT professional seeking efficient development solutions, rest assured that you can find us on both AppSource and Azure Marketplace. We're here to help you elevate your Microsoft experience and achieve seamless integration across your operations.

Topics: CRM

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Join our Team (Part-time)!

Team Quantum Whisper - Mar 29, 2020 5:23:53 PM

Unique Opportunity for Remote Developer!

Topics: Jobs

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