Connecting Support & Development Teams

Team Quantum Whisper

Team Quantum Whisper
Team of elves that love software and happy customers.

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Enterprise-Ready Integration Platform Enables Seamless Automation and Collaboration Between Support and Development Teams

Team Quantum Whisper - Nov 16, 2024 4:24:42 PM

Enterprise Integration Platform for Salesforce, Dynamics CRM and ServiceNow

Over the years, we've had the privilege of serving a diverse range of customers, spanning from fresh startups to established enterprise clients. It's truly fascinating to see this dichotomy! In each scenario, there has been a clear desire for seamless integration between customer-facing support and helpdesk teams, responsible for managing cases in Salesforce.com, Microsoft Dynamics 365, ServiceNow and the backend engineering teams utilizing tools like Azure DevOps, Jira, GitHub, VersionOne, and Rally for work management. However, enterprise customers have additional requirements that must be addressed to adequately meet their needs. Below are essential requirements that the Quantum Whisper provides enterprise customers.

Topics: ServiceNow- Salesforce- Dynamics

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Salesforce Integration for Native and Custom Objects is Now Available!

Team Quantum Whisper - Oct 30, 2024 11:03:53 AM

The Quantum Whisper team is thrilled to announce that our leading Salesforce integration connector has been modernized and expanded to include support for all Salesforce objects --- including custom objects. Responding to customer requests to broaden our integration beyond case management, we've introduced a user-friendly point-and-click interface that allows customers to integrate any Salesforce object on demand. The new functionality puts our Salesforce integration on par with our Dynamics 365 integration that has supported any object since 2023.

Topics: Salesforce- ITSM/ITIL

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Top 5 Business Reasons to Integrate Salesforce & Azure DevOps Today!

Team Quantum Whisper - Sep 12, 2024 10:26:10 PM


Salesforce and Azure DevOps integration offers several business benefits, especially when it comes to support teams and case management. While Salesforce and Azure DevOps integration is applicable to other areas in CRM as well (e.g., to support ITSM, project management or operations), for the purpose of this post, we'll focus on customer support case escalation to engineering for issue resolution in the context of a purpose built and packaged solution. This solution is ideal for ISVs but is also relevant to enterprise customers that have developed internal or "home grown" applications to support their business. 

Topics: Azure DevOps- Salesforce

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10 Reasons Enterprises Are Integrating ServiceNow and Azure DevOps

Team Quantum Whisper - May 30, 2024 3:32:11 PM

Explore ServiceNow & Azure DevOps Connector


Business Case for Integration

Companies are integrating ServiceNow and Azure DevOps to streamline their workflows and improve collaboration between support/IT operations and development teams. This integration helps automate incident or case management, synchronize work items, and enhance visibility across projects, leading to increased efficiency and better overall performance. Seamless integration can yield significant benefits for the enterprise. Here are the top reasons why organizations choose to integrate these two powerful platforms:

  1. Visibility around Business Requirements:

    • By integrating ServiceNow and Azure DevOps, enterprises gain visibility into business requirements, ensuring alignment between development efforts and customer needs.
  2. Real-Time Access to Prioritized Customer Trouble Tickets:

    • The integration allows support teams to access and prioritize customer trouble cases or tickets in real time. This ensures timely responses and efficient incident management.
  3. Automation Eliminates Manual Communication on Customer Issues:

    • Manual communication between support and development teams can be time-consuming and error-prone. Integration automates the flow of information, reducing manual effort and improving accuracy.
  4. Communication Between Native Systems About Trouble Tickets:

    • ServiceNow and Azure DevOps can seamlessly exchange information about trouble tickets, ensuring that both systems stay up-to-date with the latest status and details.
  5. Real-Time Updates Until the Trouble Ticket Is Resolved:

    • The integration enables real-time updates across both platforms. Support teams can track progress, collaborate with development, and keep customers informed until issues are resolved.
  6. Speeding Up Decision-Making Across Entire Departments:

    • With streamlined processes, decision-making becomes faster. Whether it’s prioritizing work items or resolving incidents, integrated systems facilitate quicker responses.
  7. Leveraging the Best Tools for Collaboration and Management:

    • ServiceNow excels in IT service management (ITSM), while Azure DevOps is a robust platform for development and DevOps practices. Integrating them allows teams to use the right tools for their specific tasks.
  8. Enhanced Product Delivery Rates:

    • The combined power of ServiceNow and Azure DevOps accelerates product delivery by eliminating bottlenecks and ensuring efficient collaboration.
  9. Seamless Automated Workflow:

    • Integrating ITSM processes with development workflows creates seamless end-to-end automation. From incident creation to resolution, the entire lifecycle benefits from streamlined processes.
  10. High Levels of Customer Satisfaction:

    • Ultimately, the integration leads to improved customer satisfaction. Faster issue resolution, better communication, and efficient incident management contribute to a positive customer experience.

While there are obviously many reasons to integrate, from our experience, customers love our ServiceNow and Azure DevOps integration for it's simplicity, targeted and use cases specific integration, and it's fast and easy set-up and configuration. Customers are always amazed they can be fully integrated within 60 minutes. The primary benefits automation eliminates data re-entry. 

Remember that each organization’s context may vary, but these reasons highlight the value of integrating ServiceNow and Azure DevOps for enterprises! 🚀

ServiceNow & Azure DevOps Integration Schedule Demo

 

Topics: ServiceNow- Azure DevOps

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Does Salesforce Integrate with Azure DevOps?

Team Quantum Whisper - Feb 17, 2023 7:01:36 PM

Yes.  Salesforce can integrate with Azure DevOps. However, there are two main use cases that are often confused. The first scenario is developer and engineering focused, and the second, is customer service and business focused.

Topics: CRM- Azure DevOps- Salesforce

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Does Dynamics 365 CRM Integrate with Azure DevOps?

Team Quantum Whisper - Feb 17, 2023 3:43:34 PM

The short answer is "yes," dynamics 365 CRM does integrate with Azure DevOps. However, there are two main use cases that are sometimes confused. The first scenario is developer and engineering focused, and the second, is customer service and business focused.

Topics: Microsoft- CRM- Azure DevOps- Dynamics

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Leading Salesforce.com Integration Connector on Salesforce AppExchange

Team Quantum Whisper - Jan 21, 2023 7:25:00 PM

Quantum Whisper is delighted to announce that our popular integration app and platform is now officially listed on the Saleforce.com AppExchange (yay!). After years of success and customer feedback, we felt it was the right time and opportunity. This is a great and strategic move to not only support our exiting customers, but also to expand and grow our business. As customers increasingly choose Quantum Whisper's leading integration platform, they are reassured that their solution of choice, having successfully passed the necessary business and technical requirements (security etc.), is the best solution for their organization. Moreover, the AppExchange listing will significantly improve our solutions distribution and discoverability. Growing our business allows us to constantly innovate and reinvest in our team and solutions. We are a software company and we love that!

Topics: Announcements- Salesforce

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Quantum Whisper Announces Okta SSO & Okta Integration Network Listing

Team Quantum Whisper - Jun 6, 2021 1:31:50 PM

Okta

The Quantum Whisper Okta integration allows customers to sign in to our platform without requiring them to remember a separate set of credentials. Instead, users can leverage their existing Okta single sign-on (SSO) account to immediately gain access to our application. In addition, the Quantum Whisper integration platform is now a listed application to the Okta Integration Network (OIN), enabling millions of Okta users to discover our integration platform.

Topics: News!

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ServiceNow Customer Service Management Case Integration is Available

Team Quantum Whisper - Mar 15, 2021 9:14:08 AM

First ServiceNow Integration was for ITSM

ServiceNow has long been a leader in the Information Technology Service Management (ITSM) space. It offers a robust and flexible set of tools to optimally develop, deliver, and manage IT services. ServiceNow ITSM is commonly used to handle internal incidents, service requests, problems, and changes.

Topics: ServiceNow

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Integration Partner, ServiceNow, Tops in Gartner ITSM Magic Quadrant

Team Quantum Whisper - Jan 1, 2021 9:47:13 PM

ServiceNow ITSM & Case Integration provided by Quantum WhisperOn October 6th, 2020, Gartner named ServiceNow a leader for 7th year in 2020 ITSM Magic Quadrant. The Gartner Magic Quadrant is a much anticipated report for customers seeking a third-party evaluation of IT Service Management vendors. As a leading integration solution vendor ourselves, Quantum Whisper looks to these reports to develop strategy and plan future integrations. The report provides an overall snapshot of the ITSM industry as well as a full assessment of ITSM vendors including strengths and weaknesses. It servers as a great guide for those evaluating an ITSM solution. To learn more about the report, visit Gartner to download a copy.

Topics: ServiceNow- Azure DevOps- GitHub- Jira- Rally- VersionOne

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