A support agent working a Salesforce case confirms it's a software bug. Engineering needs to fix it — but engineering works in Azure DevOps, not Salesforce. Right now, someone copies the case details into a new Azure DevOps work item: title, description, repro steps, priority, attachments. Then they paste the work item link back into the Salesforce case. Then they spend the next week manually relaying comments, status changes, and resolution between two systems that were never designed to share a record.
Topics: Azure DevOps- Salesforce- Integration
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A support agent working a ServiceNow incident confirms it's a software defect. The fix has to happen in engineering — and engineering works in Azure DevOps, not ServiceNow. Right now, that handoff is a human copying fields from an incident into a new Azure DevOps work item: title, description, repro steps, severity, environment, attachments. Then pasting the work item URL back into the incident. Then babysitting both records until the fix ships.
Topics: ServiceNow- Azure DevOps- Integration
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