Enjoy integration tips, industry best practices and company news

The problem: the case is in Salesforce, the fix lives in Azure DevOps

A support agent working a Salesforce case confirms it's a software bug. Engineering needs to fix it — but engineering works in Azure DevOps, not Salesforce. Right now, someone copies the case details into a new Azure DevOps work item: title, description, repro steps, priority, attachments. Then they paste the work item link back into the Salesforce case. Then they spend the next week manually relaying comments, status changes, and resolution between two systems that were never designed to share a record.

How Salesforce Case Management Sets the Stage

Enterprise Integration Platform for Salesforce, Dynamics CRM and ServiceNow

Over the years, we've had the privilege of serving a diverse range of customers, spanning from fresh startups to established enterprise clients. It's truly fascinating to see this dichotomy! In each scenario, there has been a clear desire for seamless integration between customer-facing support and helpdesk teams, responsible for managing cases in Salesforce.com, Microsoft Dynamics 365, ServiceNow and the backend engineering teams utilizing tools like Azure DevOps, Jira, GitHub, VersionOne, and Rally for work management. However, enterprise customers have additional requirements that must be addressed to adequately meet their needs. Below are essential requirements that the Quantum Whisper provides enterprise customers.

The Quantum Whisper team is thrilled to announce that our leading Salesforce integration connector has been modernized and expanded to include support for all Salesforce objects --- including custom objects. Responding to customer requests to broaden our integration beyond case management, we've introduced a user-friendly point-and-click interface that allows customers to integrate any Salesforce object on demand. The new functionality puts our Salesforce integration on par with our Dynamics 365 integration that has supported any object since 2023.

Quantum Whisper is delighted to announce that our popular integration app and platform is now officially listed on the Saleforce.com AppExchange (yay!). After years of success and customer feedback, we felt it was the right time and opportunity. This is a great and strategic move to not only support our exiting customers, but also to expand and grow our business. As customers increasingly choose Quantum Whisper's leading integration platform, they are reassured that their solution of choice, having successfully passed the necessary business and technical requirements (security etc.), is the best solution for their organization. Moreover, the AppExchange listing will significantly improve our solutions distribution and discoverability. Growing our business allows us to constantly innovate and reinvest in our team and solutions. We are a software company and we love that!