Connecting Support & Development Teams

Salesforce Integration for Native and Custom Objects is Now Available!

Team Quantum Whisper - Oct 30, 2024 11:03:53 AM

The Quantum Whisper team is thrilled to announce that our leading Salesforce integration connector has been modernized and expanded to include support for all Salesforce objects --- including custom objects. Responding to customer requests to broaden our integration beyond case management, we've introduced a user-friendly point-and-click interface that allows customers to integrate any Salesforce object on demand. The new functionality puts our Salesforce integration on par with our Dynamics 365 integration that has supported any object since 2023.

Topics: Salesforce- ITSM/ITIL

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Top 5 Business Reasons to Integrate Salesforce & Azure DevOps Today!

Team Quantum Whisper - Sep 12, 2024 10:26:10 PM


Salesforce and Azure DevOps integration offers several business benefits, especially when it comes to support teams and case management. While Salesforce and Azure DevOps integration is applicable to other areas in CRM as well (e.g., to support ITSM, project management or operations), for the purpose of this post, we'll focus on customer support case escalation to engineering for issue resolution in the context of a purpose built and packaged solution. This solution is ideal for ISVs but is also relevant to enterprise customers that have developed internal or "home grown" applications to support their business. 

Topics: Azure DevOps- Salesforce

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Does Salesforce Integrate with Azure DevOps?

Team Quantum Whisper - Feb 17, 2023 7:01:36 PM

Yes.  Salesforce can integrate with Azure DevOps. However, there are two main use cases that are often confused. The first scenario is developer and engineering focused, and the second, is customer service and business focused.

Topics: CRM- Azure DevOps- Salesforce

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Leading Salesforce.com Integration Connector on Salesforce AppExchange

Team Quantum Whisper - Jan 21, 2023 7:25:00 PM

Quantum Whisper is delighted to announce that our popular integration app and platform is now officially listed on the Saleforce.com AppExchange (yay!). After years of success and customer feedback, we felt it was the right time and opportunity. This is a great and strategic move to not only support our exiting customers, but also to expand and grow our business. As customers increasingly choose Quantum Whisper's leading integration platform, they are reassured that their solution of choice, having successfully passed the necessary business and technical requirements (security etc.), is the best solution for their organization. Moreover, the AppExchange listing will significantly improve our solutions distribution and discoverability. Growing our business allows us to constantly innovate and reinvest in our team and solutions. We are a software company and we love that!

Topics: Announcements- Salesforce

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