Connecting Support & Development Teams

Integration Partner, ServiceNow, Tops in Gartner ITSM Magic Quadrant

Team Quantum Whisper - Jan 1, 2021 9:47:13 PM

ServiceNow ITSM & Case Integration provided by Quantum WhisperOn October 6th, 2020, Gartner named ServiceNow a leader for 7th year in 2020 ITSM Magic Quadrant. The Gartner Magic Quadrant is a much anticipated report for customers seeking a third-party evaluation of IT Service Management vendors. As a leading integration solution vendor ourselves, Quantum Whisper looks to these reports to develop strategy and plan future integrations. The report provides an overall snapshot of the ITSM industry as well as a full assessment of ITSM vendors including strengths and weaknesses. It servers as a great guide for those evaluating an ITSM solution. To learn more about the report, visit Gartner to download a copy.

One of the pillars for optimum ITSM efficiency is automation. The ability to take a repeatable task and automate it not only makes the task quicker, easier, and more effective, but it also means that its completion, is no longer dependent on a human. This allows organizations to free up talented people to do more important work. This is precisely where Quantum Whisper and our ServiceNow integration connector comes in. Our best customers are seeking to automate an otherwise mundane task. For companies seeking to escalate cases, tickets, problems etc., from their primary support or helpdesk app (i.e., ServiceNow) and purpose built integration eliminates date re-entry and delivers on the promise of ITSM.

To help ServiceNow customers bridge the information gap between support and development teams, we offer two integration solutions:

  1. ServiceNow ITSM (incidents, problems and change requests (CRs) Integration

  2. ServiceNow Customer Service Case (ticketing) Integration

Our goal is always to complement your process. Having a culture that embraces ITSM and automation will welcome integration between helpdesk and development teams. For those in infrastructure and operations (I&O), they too will  recognize how  our integration streamlines its ability to react to issues, while at the same time making routine functions consistent, and making the services it delivers to the company as quick and efficient as possible.

Topics: ServiceNow- Azure DevOps- GitHub- Jira- Rally- VersionOne

Team Quantum Whisper

Team Quantum Whisper

Team of elves that love software and happy customers.

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