That cat is out of the bag! A few weeks ago we quietly launched out new ServiceNow connector. Similar to our Microsoft Dynamics CRM integration, it also integrates with TFS, VSTS, JIRA, VersionOne and CA’s Agile Central. Naturally, it solves the same business problem --- connecting people in support and development. Users escalate incidents (bugs, feature enhancements etc.) from ServiceNow to development for review, prioritization and delivery. The subsequent bi-directional link updates the respective systems and keep key stakeholder in the loop. No more double entry or black hole between two desperate teams and systems.
